Return Policy

At Sebastian Cruz Couture we believe in no-hassle return or exchanges.

We care about you looking your best, and our priority is your satisfaction.

If any of the below is concerns you please see our verified reviews (only customers that have an order number can actually leave a review) View Reviews 

Exchanges

An exchange can be requested within the 7 days following delivery.

You can request an exchange of accessories within 7 days of receiving them.  The cost to you is simply shipping. 

Please note, all garments are covered under a different policy.

Return for Refund 

A return for a refund can be requested within the 7 days following delivery. All returns require authorization by one of our customer service representatives. Unfortunately, unauthorized returns will be refused. Return shipping costs are the responsibility of the customer. Refunds will be issued upon accessories inspection. 


Please note, all garments products are covered under a different policy.

 

Special Events

If you have a special event or deadline that you need your garments by, such requests need to be expressed to us prior to completing your purchase. Sebastian Cruz Couture is not liable for meeting a deadline that was not expressed to us prior to a purchase. We will always do our best to accommodate your needs, we just ask of you to do the same in return and give us the heads up when possible. Turn around time on average for garments is approximately 8-12 business days to make and 2-3 days to get to you. If you would like to expedite faster a separate checkout link will be sent with the rush fee. Rush fee is based on the time of urgency and amount of items. We will communicate the cost with you upon discussion.

 

Garments

All garments are handmade for every customer upon order. This is regardless if you select from our ready to wear size or "custom" where its made by your measurements. It is because of this unique aspect that we have different policies in place to be fair. 

All garments must be unwashed or unworn when they are received at our headquarters and require preauthorization by one of our customer service representatives. If tags are taken off the garments they will be considered used and not eligible for returns or exchanges.

Item(s) must be new, unworn, unwashed, without any traces of perfumes or other applied scents, and in the original packaging with original tags attached. 

A request for return or exchange must be initiated within 7 days of receiving the item(s).

To initiate a return or exchange please email hello@sebastiancruzcouture.com with your order number and reason for return or exchange. If approved, there will be a 20% restocking fee from the retail price of the item(s). We have to do this because all items are handmade for every customer upon order and have your name in each garment tag. Therefore, we cannot resell returns or exchanges as it would not be fair if you receive a garment with someone else's name on it. If you are requesting a return or exchange because you feel the items "do not fit" note that the garments all have approximately 4" extra of fabric in every seam so you will be able to tailor your garments up to two sizes bigger or smaller without having to return or exchange. This is why its nearly impossible for a customer to experience sizing issues with our brand that can not be easily rectified. Our priority is to exceed your expectations, therefore we will always do our best to work with any reasonable request. 

Custom items (items made using custom measurements) are not eligible for returns but we will allow an exchange at a 30% restocking fee from the retail price. We will then make you new garments based on updated measurements you send us. If you are wanting to return any garments we will allow the return exclusively for store credit. 

We will accept exchanges of equal price on garments within the 7 days following delivery upon written approval.

If you experience any fitment issues with your garments that are not able to be tailored, such issues need to be communicated to Sebastian Cruz Couture within the 7 days following delivery. 

** Rushed orders; in the event you want to request a return or exchange we cannot credit the rush fee. All rush fee varies and approved by you prior to accepting any rush orders. 

Custom Measurements

If you purchased your garments by selecting "custom" for sizing and provided us with your measurements requesting a return for refund is possible with either a remake fee of 30% from the retail price or a store credit minus 30% of the price you paid. That said, if you're finished garments are so far off with sizing that you are not able to tailor to perfection locally, we will remake your garments with new measurements at a 30% fee from the retail price of the garments that need to be remade. We will allow this process only 1 time, in hopes of making it right (regardless if someone else screwed up the measurements). Remember to view our "how to" video that shows you exactly the measurements we need to make it as close to perfect as possible. We want to make it work for you! To request this, simply reach out to us via hello@sebastiancruzcouture.com Provide pictures to us showing the sizing issue so we can quickly make you your new garments upon approval. We will have no use for the original garments made for you so you are welcome to keep them. Moving forward, we will have the perfect sizes for you on file so every time you order from us you can rest assure your garments will fit great and pre approved by you! 

Our priority is your satisfaction. We are always willing to work with anyone that is willing to work with us. The best reason you can always give us if you would like us to bend our policy is to be fair and to be nice. 

Promotional Codes

Using a coupon code will not disqualify you from requesting a refund as per our policy above.

 

Request a Return

For returns & exchanges please contact us here

Make sure to provide us with your order number.