Return Policy

At Sebastian Cruz Couture we believe in no-hassle return or exchanges.

We care about you looking your best, and our priority is your satisfaction.

 

Exchanges

An exchange can be requested within the 7 days following delivery. All exchanges require authorization by one of our customer service representatives.

Custom or sale items are not eligible for exchanges.

Please note, S By Sebastian products are covered under a different policy.

 

Return for Refund 

A return for refund can be requested within the 7 days following delivery. All returns require authorization by one of our customer service representatives. Unfortunately, unauthorized returns will be refused. Return shipping costs are the responsibility of the customer.

Custom or sale items are also not eligible for returns.

Please note, S By Sebastian products are covered under a different policy.

 

Special Events

If you have a special event or deadline that you need your garments buy, such requests need to be expressed to us prior to the purchase of the item. Sebastian Cruz Couture is not liable for meeting a deadline that was not expressed to us prior to a purchase. 

 

S by Sebastian Products

All S by Sebastian pieces are made to order, with some even being hand finished in-house. It is because of this unique aspect that we have different policies in place.

All S by Sebastian pieces must be unwashed or unworn when they are received at our headquarters and require preauthorization by one of our customer service representatives.

We will accept exchanges of equal price on S by Sebastian products within the 7 days following delivery.

We will conditionally accept refunds on S by Sebastian jackets or shirts, but a 20% restocking fee will be issued that will serve as an online store credit. Refunds must be requested within the 7 days following delivery.

If you experience any fitment issues with your garments, such issues need to be communicated to Sebastian Cruz Couture within the 7 days following delivery.

 

Promotional Codes

No returns or exchanges will be accepted on orders that are part of a promotion or used a promo code to complete the purchase. 

 

    Request a Return

    For returns & exchanges please contact us here

    Make sure to provide us with your order number.

     

    As Seen on