FAQs

Can I customize my jacket?+
Yes! You can change the lapel cut and even the color to achieve a specific contrasting look. Simply purchase the jacket or look you want, then contact us immediately after your checkout. Send in your order number and details of customization, and we will make the modifications to your order!

Can I customize my pocket square?+
Yes! We often do events and weddings where clients request a specific combination of colors to match their ensemble and/or event. As long as fabrics are in stock and colors are available, we can do any custom combination! Please note, custom pocket squares are not returnable or exchangeable. 

How do I know my size?+
We always recommend purchasing our garments in the same size you typically wear. If you are unsure of your size you can always visit your local tailor or department store where they can measure you. They will easily help you confirm your sizes!

What if I get measured and I still need adjustments when I receive my items?+
This is totally normal for custom suiting and ready-to-wear suiting. All adjustments, tailoring and final customizations are the responsibility of the customer. Sebastian Cruz Couture does not pay for additional details tailoring expenses. Under special circumstances, some exceptions will apply at the approval of Sebastian Cruz Couture. 

What happens if I receive my jacket and it’s a little too tight? +
The beauty is that all of our jackets are handmade with an extra 4” of fabric on the inside! With just basic tailoring, you can even make it up to 2 sizes bigger!

I need to buy multiple jackets for my wedding party - do you offer any bulk discounts?+
Yes! We offer awesome bulk discount pricing when you purchase more than 1 item in a single order. 

Here are our current pricing breaks:
2 items: 20% off your entire order
3 items: 30% off your entire order
4 items: 35% off your entire order
5+ items: 40% off your entire order

Better yet - you can still get a free pocket square with every jacket you purchase. Combine these two offers for the best value! 

Note: Bulk pricing cannot be combined with promotional discount codes.

How do I get my free pocket square with my jacket?+
Easy. First, add your jacket to your cart. Second, go browse through our pocket squares and find your perfect combination. Add your pocket square to your cart.  Your pocket square will automatically be discounted to free in the cart. Then all you need to do is checkout!  

How much does shipping cost?+
We offer free shipping worldwide!

How long does shipping typically take?+
All of our garments are handmade for every customer! The process is quick; 8-12 business days. Shipping is usually just an additional 2-3 business days. Orders containing just accessories will ship within 24-48hrs.

If you have a special event or occasion that requires your garments to be delivered by a specific date, please contact us before you purchase. Sebastian Cruz Couture is not liable for meeting a deadline that was not expressed to us prior to a purchase. We will always try our best to accommodate your needs if you contact us beforehand.

Where do you ship from?+
Our headquarters are located in Miami. We ship all of our merchandise from this location.

Can I return my custom jacket and/or other custom items for a refund?+
Customized items are not returnable, as they are made specifically for you based on your own measurements, creations and ideas. Exceptions will be allowed if there is an error on our end. Learn more about our return policy here

To request a refund for a product, please contact Sebastian Cruz Couture customer service.

Can I return my unworn non-custom order?+
Yes, though there are some exceptions. Everything you need to know about our return policy can be found here

What is your exchange policy?+
We do accept exchanges, though some exceptions will apply. Everything you need to know about our exchange policy can be found here

To exchange a product, please contact Sebastian Cruz Couture customer service.

How can I cancel my order?+
If you would like to cancel your order entirely, please contact us as soon as possible. We will attempt to accommodate your request, but if the order has already been shipping out we will not be able to accept a full order cancellation.

How do I know my Sebastian Cruz Couture item is authentic?+
All items purchased directly from www.sebastiancruzcouture.com, are guaranteed authentic. Items purchased from other websites or unauthorized dealers, unfortunately, can't be verified. Please contact our customer service team for details or questions.

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