Returns & Exchanges
At Sebastian Cruz Couture we believe in “no-hassle” return or exchanges. If you are simply unhappy with your product or purchase you can send it back to us at no cost. Customers are able to return for exchange one time. After exchange has been completed, refunds will not be accepted on the same order. All orders have to be approved for a refund or exchange by our department, and will be approved or denied based on its due diligence. If approved, we need to receive the item(s) in its original packaging in perfect conditions to receive 100% credit refund. This excludes S by Sebastian products, as these are all made to order for every customer.
Credit refund will be issued to its original form of payment. Exchanges are accepted on items of equal or more value. Refunds will be issued within 48 hours of item(s) received at Sebastian Cruz Couture. Shipping refunds will be issued after item is returned to us.
For S by Sebastian products, we can accept exchanges of equal value on all garments sold at retail price. A 20% restocking fee will be issued to all customers wanting to return a jacket or shirt for refund. For exchanges, customers can choose from Sebastian Cruz Couture Pocket Squares or another jacket of their choice. If jacket is worn it will not be accepted for exchange or refund. No returns are allowed unless they are pre-approved. If fitment issues are experience, such issues need to be communicated to Sebastian Cruz Couture within 7 days upon receiving the garment(s). If fitment issues are experienced because Sebastian Cruz Couture shipped the incorrect size purchased we will replace the garment for the size requested by customer after thoroughly verifying the customers correct measurements. No returns or exchanges for any orders submitted using custom measurements, nor on orders that are part of a promo or used a promo code to complete the purchase; including but not limited to Black Friday/Cyber Monday Sale. If customer has an event or deadline they need their garments buy, such requests need to be expressed to us prior to sale. Sebastian Cruz Couture is not liable for meeting a deadline that was not expressed to us prior to a purchase.
We are in the business of keeping our existing customers more than satisfied and our new customers feeling special because they are getting something that cannot be found in any stores. Therefore, our priority is your satisfaction.
For returns & exchanges please contact us at:
This privacy statement discloses the privacy practices for Sebastian Cruz Couture.
Sebastian Cruz Couture is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Sebastian Cruz Couture collects information from our users at several different points on our website.
How the information is used:
During the Point-of-Sale (POV), we collect your name, e-mail address, mailing address, billing address, phone number and credit card information. We do not store credit card information for future orders. All information collected during this process will be kept strictly confidential and will not be made public.
Some other reasons why we collect information are to develop the products and services users want, manage the user’s account, provide the best quality customer service possible, perform research and analysis of the user’s behaviors relating to products, services, or content we may provide, assure our Terms & Conditions of Use are being followed, product promotions to individual user’s needs and wants, and to communicate with users about products and, or special offers that Sebastian Cruz Couture may be offering.
Some of the information needed during the registration process does not need to be provided, but neglecting to do so could cause the benefits of the website to be limited and may cause you to be unable to use some features and tools.
Exceptions to disclosing your information:
In the case that a situation arises where the disclosure of your information is necessary in order to comply with a legal process, the law, any type of legal investigation, Sebastian Cruz Couture will reserve the right to do so. Sebastian Cruz Couture may also disclose your information if legal actions must be taken against an individual, or in order to maintain proper operations of the website, as well as having to do so in order to maintain the safety and protection of an individual user if they are threatened in any way, at any point during the use of the website.
How we protect your information:
Sebastian Cruz Couture takes every precaution to protect our users’ information. When users submit sensitive information via our website, their information is protected both online and off-line.
When we asks users to enter sensitive information in the registration form, that information is handled encrypted and protected using Secure Socket Layers (SSL), the best encryption technology in the industry.
The servers that we store personally identifiable information on are kept in a secure environment under restricted access.
If you have any questions about the security at our website or need more information, feel free to contact us at:
Our address is:
Bespoke Designs Inspired LLC.
D.B.A Sebastian Cruz Couture
1132 Fairfield Meadows Drive
Weston, FL 33327
This website and its content is copyright of Bespoke Designs Inspired, LLC. D.B.A. Sebastian Cruz Couture 2013-17 all rights reserved.
Any distribution or reproduction of our content in any form is prohibited, unless otherwise stated by a company officer.